Refund policy

By placing an order through Ireneluxury, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.

A. 14-day Return Policy

We have a 14-day return policy. You have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. Return Process

All returns must be approved in advance by our customer service team. Items returned without first submitting a return request will not be accepted.

Step 1: Contact our customer service team at support@ireneluxury.com.

Step 2: Include your order number, the reason for the return, and clear photographs of the product, especially if it arrived damaged or defective.

Step 3: Our customer service team will review your request. If your return is approved, we will provide the correct return address and detailed instructions for sending the package.

The inspection may take approximately 1–10 business days. Once the inspection is complete, we will immediately issue a full refund.

C. Return Method

Your option to send us your return: By Mail

D. Damaged And Wrong Products Or Issues

Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

For your responsibility (Customer Remorse)
Please inspect your order upon receipt. If you purchased an item by mistake, no longer need it, please contact us immediately so that we can assess the issue and provide an appropriate solution. For change-of-mind returns, you are responsible for the actual return shipping cost. 

E. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at support@ireneluxury.com or Call Us at +1 2132652577.

F. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we approved your return, please contact us at  support@ireneluxury.com or Call Us at +1 2132652577.

G.Contact Information

Company Name：Yigodesign Inc Address: 2501 Chatham Rd #4410, Springfield, IL 62704, United States. Phone: +1 213-265-2577 Email: support@ireneluxury.com Support：Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)